Tenerife Property Care ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or contact us about our services.
1. Who We Are
Tenerife Property Care is a UK-based holiday let management service operating in Tenerife. You can contact us at:
- Email: info@tenerifepropertycare.co.uk
- WhatsApp: +44 7342 370626
2. What Information We Collect
We may collect the following information when you contact us or use our website:
- Your name
- Your email address
- Your phone number
- Details about your property in Tenerife
- Any other information you voluntarily provide via our contact form or email
We also collect standard technical data automatically, such as your IP address, browser type, and pages visited, via standard web server logs.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and provide our property management services
- Send you service-related communications
- Improve our website and services
We will never sell your data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the basis of:
- Legitimate interests – to respond to your enquiry and conduct our business
- Contractual necessity – where you are or become a client
- Consent – where you have given us specific permission to contact you
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically held for up to 2 years.
6. Third-Party Services
Our contact form is processed via Formspree, a third-party form handling service. Please refer to Formspree's Privacy Policy for details on how they handle your submission data.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at info@tenerifepropertycare.co.uk.
8. Cookies
Our website may use basic cookies to ensure it functions correctly. We do not use advertising or tracking cookies. By continuing to use our website, you consent to the use of essential cookies only.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top.